House rules

House rules

Thank you very much for your stay at our resort. Our staff work hard to make your stay as pleasant as possible. However, we cannot do this without your cooperation. Therefore, we would like to draw your attention to the following house rules.

Visitors
Visitors are welcome and should report to reception on arrival. They are expected to leave the resort before 21:00. Deviation from this is only possible with the consent of the Resort Manager. Should visitors wish to stay overnight, this must be reported at reception. They will be registered as fellow travellers and tourist tax must be paid for this. The reception reserves the right to refuse lodgers. Visitors must comply with the rules set out in these regulations.

Facilities
Football and other ball games are allowed only in designated areas. Use of resort facilities and (games) equipment is at your own risk.

Accommodation and waste
Each accommodation has its own personal furnishings. It is not allowed to take outside furniture that belongs in the holiday accommodation. (Garden) furniture and inventory may not be moved or relocated to other accommodation.

Guests are obliged to keep the accommodation and its surroundings in a neat and orderly condition. No rubbish may be left in and around the accommodation. Waste must be sorted and disposed of in the designated waste containers. Rubbish bags (and loose waste) may not be placed at any time for reasons of hygiene and the possible attraction of (un)animals.

In your absence, all loose items such as bicycles, toys, etc. should be cleared away around the accommodation, stowed away as much as possible and placed out of sight. Bicycles may not be placed against the accommodation. The erection of party tents and the use of drones are not permitted.

Pets
Pets are allowed at the resort only in some of the accommodations; pets are not allowed in the pet-free accommodations. Dogs must be leashed outside their own holiday accommodation at all times and must not cause any nuisance to other guests at the resort. Dogs must be walked outside the resort. In case of 'accidents', the companion of the dog must take care of the removal of such soiling themselves. Pets are not allowed to public areas such as swimming pool, catering facilities, mini market etc.

(Night) rest and nuisance
Guests at the resort should generally behave properly and observe a silence on the entire property between 23:00 and 07:00. We expect our guests to strictly observe this nightly silence. This includes no music or any other noise and after 23:00 it is not allowed to use the outdoor Hot Tubs. Also during the day, it is not allowed to use music carriers, musical instruments and other objects that (may) cause noise pollution in such a way as to cause nuisance. With the receipt of a complaint from a fellow guest, the nuisance is established and charges may be levied.

Maintenance
We reserve the right to carry out (cleaning) work around the accommodation from 08:00. Faults reported to reception will be solved as soon as possible. Dormio Resort Maastricht always has the right to enter the rented accommodation for inspection and/or to carry out maintenance work (or have it carried out). If possible, staff will give timely notice of such a visit. In urgent cases, Dormio Resort Maastricht may refrain from making an announcement.

Parking
Park your car only in the parking spaces belonging to your own property. Only these cars have access to the resort. Other cars and cars belonging to the flats should be parked in the general car park at the entrance to the resort.

Cars are not allowed to park on the street or on the grass. In case of emergency, emergency services must be able to reach all accommodation on the resort quickly and freely.

Parking on and around the resort is at your own risk. Dormio Resort Maastricht is not liable for damage, loss or theft of your belongings.

Electric cars may only be charged using the dedicated charging stations in the general car park, P1. Charging on the mains supply of your holiday home is not permitted.

Safety

You are only allowed to use grills and/or barbecues on the terrace of your house or flat, not inside or on the (garden) table. We do ask you to consider the comfort of other guests and minimise any nuisance caused by smoke or unwanted smells. In the fireplace, only the pressed logs, which you can buy in the mini market, may be used. Self-brought electricity and/or water installations must comply with legal requirements. If a fire occurs due to any cause, you should raise the alarm immediately so that the fire can be extinguished as soon as possible. And of course, remember your and others' safety when handling (open) fire.

We ask you to check that all (back) doors and windows are locked when you leave your home and turn off the lights.

General house rules
Behave in such a way that you do not inconvenience anyone. Enjoy your stay and also allow other guests to enjoy their holiday rest. All guests must strictly observe the house rules and follow instructions from staff and/or any security services present. Smoking is not allowed inside your home or flat. Smoking is only allowed outside on the terrace, provided you consider the comfort of other guests. We ask you to dispose of cigarette butts in ashtrays or the designated bins.

Deposits
Dormio Resort Maastricht is entitled to deduct costs from the paid deposit. Complaints from third parties and/or security regarding your behaviour/noise nuisance/destruction can lead to removal from the resort with deduction of the deposit. You are not entitled to a refund. Damage that you or one of your fellow guests cause to property of Dormio Resort Maastricht will always be recovered directly from the perpetrator or from you. Extra efforts by our staff (e.g. security) as a result of your behaviour will be translated into costs and can be deducted from your deposit. Dormio Resort Maastricht reserves the right, regardless of who in your party caused the damage, extra work or destruction, to deduct any costs from your deposit.